Frequently Asked Questions

Yes! Use our chat feature in the bottom right-hand corner of the screen to speak to one of our sales reps or request a callback. 

Yes! Use our chat feature in the bottom right-hand corner of the screen to speak to one of our sales reps or request a callback. 

Use your list as a prospecting tool. Plan out a campaign with multiple touches on each contact. Not everyone buys when they receive the first email you send them. You’ll need to build trust and provide value over time before you can expect to see sales come in.

Carefully consider your audience. Look at the type of business or individual you want to attract based on your current customers. Do you need to target higher revenues or income levels to achieve your sales goals? Or do you need to contact a COO or a CMO instead of the CEO or owner? Also, consider the type of product or service that you offer.

(Ex. If you sell life insurance, not everyone has the disposable income to afford the specific policy that you offer. If you target individuals 35 and older, who have a family and an income above $50k, the probability of them purchasing the policy increases significantly.) 

We recommend waiting to purchase your list until you’re ready to market your product. Our data is updated frequently, and to ensure the highest accuracy rate, you’ll ideally want to execute your campaign within 30 days of ordering your data.

Clients purchase our lists to prospect for new customers. It’s referred to as an “acquisition campaign.” Constant Contact and MailChimp only permit retention mailings, that is to say, they only permit you to send emails to existing customers, for informative or upsell purposes.

Yes, we have a comprehensive list of business and consumer emails, with hundreds of filters, that makes it easy for you to choose a highly targeted email leads.

Make sure that your offer and call to action are clear. If the recipient can’t find what you have to offer within a few seconds, you’ll lose your opportunity to grab their attention.

Our minimum order for postal lists is $90 and a list with both email and postal addresses is $180 minimum. The price per contact is reduced with volume buys.

No, we don’t charge a subscription or monthly fee. You only pay for the data and services that you need.

The North American Industry Classification System (NAICS) is used to classify business establishments for the purpose of collecting, analyzing, and publishing important statistical data related to the economy.

A Standard Industrial Classification (SIC) code is a four-digit number assigned to each business by the U.S. government to classify their given industry.

The cost varies depending on the type list, fields included in the output, and quantity. Our online tool automatically discounts lists when higher quantities are ordered.

We have licensed over 2,000 sources to build and enhance our business and consumer databases. Sources include surveys, magazine subscriptions, purchase histories, government records, licensing boards, municipal directories, memberships, attendee registries, website registrations, DBAs, incorporations, and more.

Very accurate. We have an A+ rating from the Better Business Bureau and we understand the importance of providing our customers with the most accurate information possible. Our email, postal, and phone contact lists go through a rigorous update and hygiene process (National Change of Address and CASS Certification) every 30 days.

Since 1999, Data Axle USA has compiled hundreds of millions of consumer and business names, postal and email addresses, along with data purchased or licensed from over 2,000 sources, to create the most accurate, complete and up-to-date, consumer and business databases available today for marketing purposes.

We accept all major credit cards including Visa, Discover, Mastercard, and American Express.

To cancel your order, please contact your Data Axle USA representative or call 866.707.1013.

Your list will be delivered electronically in .csv file format.

You’ll receive an email with a link to our customer portal about 15 minutes after your order is completed. All lists are downloaded from our customer portal.

You’ll receive an email with a link to our customer portal about 15 minutes after your order is completed. If your order contains sensitive elements, like religion or ethnicity, it may be delayed until you produce marketing materials for our approval.

Contact your Data Axle USA representative or call 866.707.1013 with any additional questions.

Lists are purchased for one time use only, unless you specifically upgrade to “multiuse.” We recommend updating your list every 6-12 months for the most up-to-date contact information.

To update your account information, please contact your Data Axle USA representative or call 866.707.1013.

To update your account information, please contact your Data Axle USA representative or call 866.707.1013.

To download your file, please follow the instructions below

1. Click here or go to ed.dataaxleusa.com to visit our website.
2. Click the Log In icon in the top, right of the page.
3. Your Email and Password login will initially be your email address for both.
4. Once signed in, you will be automatically prompted to change your password. Please remember your personalized password, it will grant access to all orders moving forward.
5. Once logged in with your new password, you will see your Order Summary and Download Page. On this page you will have access to all your creative tests, files to download, and campaign analytics for all open orders. When I upload any of your materials to your Order Summary and Download Page, you will receive an automatic notification that your download is ready.

(If you are a returning customer, you may disregard these instructions and use your existing login and password.)

For help looking up your account information, please contact your Data Axle USA representative or call 866.707.1013.

Yes, the file will be hosted on the site and can be downloaded multiple times. Usage of the sales leads will be dependent on whether you purchase a single or multiple use list. 

Our email, postal, and phone contact lists go through a rigorous update and scrub process every 30 days to provide the most accurate information possible for your campaigns. However, with 31 million people moving each year and business failures on a daily basis, it’s not uncommon to receive a small percentage of undeliverable addresses, out-of-date contact names, or disconnected phone numbers. Because we value your business and are confident in our product, we offer a satisfaction guarantee to ensure you receive the trusted and reliable leads you’re looking for. If you have any issues with the leads you receive, we will replace or refund any bad leads to ensure your satisfaction. To request a refund, please contact your Data Axle USA representative or call 866.707.1013.

Phone and live chat support are available from 7:00 AM – 7:00 PM CST.

To reset and create a new password, click here.

Our database is routinely run through a rigorous data hygiene process. We use several USPS sourced tools including CASS, DPV, and NCOA to scrub our data for optimal accuracy and deliverability.

View our Terms of Use here.

Yes, our website is optimized for mobile devices so you can purchase, access and manage your leads directly from your phone.

Chrome, Opera, Chromium, EDGE (new) +  Firefox, Safari.

Yes, our website uses 128-bit encryption to protect your data’s transmission and all of the information that you access.

View our Privacy Policy here.